Although no one asks me the exact question like "why my travel company is ignoring my complaints", nevertheless I believe what Christopher Elliott wrote is of great use if you do have to contact any travel company for your trip.
The 8 reasons are ?
1. Having a Frivolous Grievance
2. Calling Instead of Writing
3. Making a Laundry List
4. Wasting Their Time
5. Writing Long
6. Not Offering a Solution
7. Being Impolite
8. Threatening
In the end, Christopher said that "... As long as you remember to complain only when you have a good reason, put it in writing, tell them what you want and mind your manners, you'll get what you deserve.
The full article was posted here.
This column originally appeared on MSNBC.com. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the host of "What You Get For The Money: Vacations" on the Fine Living Network. E-mail him at celliott@ngs.org
